The aim of this course is to provide delegates with the knowledge and skills required to understand requirements and documentation against the requirements of ISO 22483.
Assessment: MCQ based Assessment to Pass the Course and obtain your qualification of requirements and documentation
Prior Knowledge Requirements: TOURISM AND HOSPITALITY MANAGEMENT.CURRICULUM
ISO 22483 BASICS AND REQUIREMENTS
KNOWLEDGE REFRESHER (TERMS AND DEFINITION)
Review on main requirements of the standard:
Staff requirements are including: General requirements / Organizational structure and definition of responsibilities/ Training program /Guest service / Services and facilities for staff / Subcontracted services/Concessionaires.
Service requirements are including: Information and communication / Front desk services/ Reservation service/Check-in service/ Check-out, settlement and departure/ Luggage handling/ VIP services / Accommodation services/Rooms / Food and beverage services/ General requirements for buffet systems/ Culinary offer/ Service provision/Hotel kitchen facilities/ Ancillary services/ Pools/ Sauna/spa/ Other ancillary services/ Events/ Entertainments.
Safety and security are including: Risk and accident prevention/ Food safety/ Personal hygiene/ Reception of food products/ Storage of food products/ Preparation/ Waste treatment/ Health safety /Security of people and assets/ Safety of building and facilities /Fire protection / Emergency management.
Maintenance requirements are including: Buildings and outdoor areas/ Equipment.
Cleanliness requirements: Cleaning plan / Cleaning of common areas/ Cleaning of rooms/ Cleaning of occupied rooms/ Cleaning of rooms after check-out/ Deep cleaning program/ Linen and laundry cleaning.
Supply management and guest satisfaction and feedback completion.