ISO 10004:2018 Customer Satisfaction Monitoring and Measurement


The aim of this course is to provide delegates with the knowledge and skills required to understand requirements and documentation against the requirements of ISO 10004,

Assessment: MCQ based Assessment to Pass the Course and obtain your qualification of requirements and documentation

Prior Knowledge Requirements: Idea of QMS requirements.

CURRICULUM

ISO 10004 BASICS AND REQUIREMENTS

KNOWLEDGE REFRESHER (ISO FUNDAMENTALS)

KNOWLEDGE REFRESHER (TERMS AND DEFINITION)

ISO 10004 STANDARD GUIDELINES

CUSTOMER SATISFACTION CIRCLE, DATA GATHERING, DATA ANALYSIS, CUSTOMER NEEDS, CUSTOMER BEHAVIOUR MONITORING, CUSTOMER VOICE

Documentation in quality management system

Level of documentation-Documentation hierarchy