The aim of this course is to provide delegates with the knowledge and skills required to understand requirements and documentation against the requirements of ISO 10004,
Assessment: MCQ based Assessment to Pass the Course and obtain your qualification of requirements and documentation
Prior Knowledge Requirements: Idea of QMS requirements.
CURRICULUMISO 10004 BASICS AND REQUIREMENTS
KNOWLEDGE REFRESHER (ISO FUNDAMENTALS)
KNOWLEDGE REFRESHER (TERMS AND DEFINITION)
ISO 10004 STANDARD GUIDELINES
CUSTOMER SATISFACTION CIRCLE, DATA GATHERING, DATA ANALYSIS, CUSTOMER NEEDS, CUSTOMER BEHAVIOUR MONITORING, CUSTOMER VOICE
Documentation in quality management system
Level of documentation-Documentation hierarchy